When will my purchase be delivered?

Each purchased product has different delivery times according to its category.

– The products in the ready warehouse are shipped within 24 hours,

– Handmade products that are ready in stock are shipped within 24 hours,

– If it is handmade special design products, after your order approval and payment process is completed, the special design order is queued and the manufacturing time is determined and you will be notified by e-mail approximately when it will be completed. When the product is finished, it is shipped within 24 hours,

Delivery times of the products shipped vary according to the delivery conditions of the contracted cargo companies. If there is any problem in the product supply process, our customer service representatives will inform you about this situation via e-mail.

There is no cargo company near my address, how will I receive my order?

The cargo companies we have contracted with generally deliver products to all parts of all countries. If there is no cargo agency in your location, it is considered within the scope of ‘mobile zone’ and product delivery is made on certain days of the week. The product supply process and shipping costs specified on our site may vary according to the country, province, district centres. Product delivery cannot be made to points outside the country, province, district centres and mobile zone; even if it is done, an extra shipping fee is charged.

What does the ‘in the process of supply’ warning mean?

If the product you ordered is in stock, the shipping process starts immediately. If there is more than one product in your order, starting from the first ordered product, the preparation of the ones in our stocks starts. (In this case, you will see the text ‘In Supply Process’ opposite the product you ordered.) The requests automatically passed to our relevant supplier are followed up and your orders are placed in our stocks as soon as possible.

How will I know when my order has been shipped?

When the products you buy from our site are delivered to the cargo, cargo shipment information about your order is automatically sent to your e-mail address and mobile phone registered in our system as SMS. With the help of this information, you can find out when your product or products were delivered to the cargo. You can also follow the status of your order from the ‘My Orders’ section on the ‘My Account’ page.

What should I pay attention to during delivery?

When your orders are delivered to your address, we recommend that you open and check the cargo package after signing the delivery receipt. If there is any inaccuracy in the contents of the package or if the products are damaged or deformed, please have the cargo officer prepare a ‘Damage Assessment Report’ and contact us about this issue.

My cargo is going to the wrong address, what can I do?

When your order is shipped, your delivery address is automatically transferred to the cargo company’s system without any changes and the shipment process continues accordingly. Delivery branches are issued by the cargo company to the branch connected to your address. Therefore, it is not up to us to choose which branch the product will be delivered to for delivery. If your cargo is sent to the wrong address or branch, if you inform us via message from the ‘Customer Service’ page, the cargo company will be informed by us and forwarding procedures will be carried out as soon as possible.

What happens if the cargo cannot find me at the delivery address?

If the contracted cargo companies we work with cannot reach anyone at the delivery address, they leave a compass on the door. This compass contains the address and telephone numbers of the cargo branch that delivers to you. The cargo branch keeps your parcel for 3 days and sends your order back if it cannot reach you. When you cannot receive your parcel because you are not at your address, you can contact your cargo branch in line with the information on the compass and get detailed information about the delivery.

Can I change my delivery address?

You can inform us about the change of delivery address by sending a message from the ‘Customer Service’ page while your entire order is in the supply process. However, if one or more products in your order have already been shipped (partial delivery), the address change to be made through the system is not immediately reflected in the cargo company’s system, since the delivery address you have previously specified is transferred to the cargo company online and the same delivery address is used in each cargo output for a single order.

My order arrived damaged, broken. What should I do?

All the products we offer for sale are checked for damage when they are received from the supplier and packaged for delivery to the cargo. Therefore, there is no possibility of any product being sent damaged. However, damage may occur to sensitive products such as glassware, electric heaters, etc. due to being dropped during transport or incorrectly loaded into the cargo. In such a case, the process works as follows:

-When your order is delivered to your address by the cargo officer, be sure to check the outer package for damage before receiving the product and have a ‘Damage Assessment Report’ prepared as soon as you see any damage.

-While preparing the damage assessment report, pay attention to the explanations written by the cargo officer on the report. For example; ‘There is no damage to the parcel. The product is damaged.’ is interpreted as the product was not damaged during transport and your request for replacement will cause you problems during the delivery of the goods. Warn the officer to keep a record of the damaged product in full and correct words. A report with a description such as ‘The product was checked when it was delivered and found to be damaged.’ will speed up your product return process.

-In case of damage that you notice after the order delivery, you should immediately contact the relevant cargo branch and ask them to prepare a ‘Damage Assessment Report’. If the cargo branch does not help you with this, please inform us as soon as possible.

-Before sending the product to us, you must apply by clicking the Fault / Return / Exchange button in the order detail on the ‘My Account’ page. When you send us the damaged product together with the damage assessment report, your product replacement procedures will be completed quickly and you will be informed about this.

-To avoid problems with cargo compensation, send the damaged product back with the cargo company that delivered it to you.

The package content of the product I bought is missing, what should I do?

All the products you purchase come from the supplier companies in their original boxes and are delivered to the cargo by packaging them unopened. You will see a warning on the labels we stick on the cargo packages against possible problems that may occur during the shipment of the products. In this warning, it is reminded that you should open and check the product when the cargo officer is with you during delivery. If there is a deficiency or error in the product package content as a result of your check, you must have the cargo officer prepare a ‘Due Diligence Report’. After this process, you can take delivery of the product if you wish, you can only apply to us with the report. If you realise that the package contents are missing or faulty after delivery, you can also contact us without a report. It will be sufficient to fill out the relevant form from the ‘Failure / Return / Exchange’ section on the Order Detail page.

The product in my order is different from the product I received, what should I do?

If you have been sent a different product due to a stock coding error in our warehouse, we apologise to you. In order for the exchange to be made, please send the product in question back to us by filling out the return exchange form that comes out of the cargo. Necessary actions will be taken when we receive the product.